Frequently asked questions
Check the sections below to find answers to your questions.
If you can’t find what you’re looking for or want to learn more, feel free to get in touch with us.
We’re here for you and always happy to help!
1. General Information
You can reach us by phone at +48 61 677 61 13 or by email at office@puromedica.com.
Yes, our supplements are also available for purchase in-store at our company shop (ul. Batorowska 30, 62-070 Dąbrowa) or through our distributors.
2. Products and Supplementation
One 50 ml bottle should last about 50 days of supplementation when taking the recommended daily dose.
One 100 ml bottle should last about 100 days of supplementation when taking the recommended daily dose.
One drop of magnesium contains approximately 2.8 mg of magnesium. 20 drops of magnesium equal about 1 ml, and this dose provides 56.25 mg of magnesium.
Yes, NUION supplements are safe and also recommended for children. The drop form is easy to take and allows for precise and individual adjustment of the dose to their needs.
Yes, NUION supplements are safe for pregnant and breastfeeding women. In case of any doubts, you should consult your doctor.
Vitamin B6 is an activator of many enzymes responsible, among other things, for converting histidine into histamine. Therefore, when vitamin B6 is taken for a longer period of time, it may stimulate the production of histamine – a compound that can be harmful to people with allergies. In general, vitamin B6 should rarely be supplemented long-term, whereas magnesium is an element that should be taken regularly.
Our water-based solutions do not contain any artificial chemicals (such as thickeners, fillers, preservatives, sweeteners, or colorants), while tablets in most cases do contain these substances.
Recently, the liposomal form has become very popular, as substances enclosed in liposomes are released more slowly than standard forms absorbed from the intestine. However, liposomes are an artificial type of carrier for active substances, and they are not something our body naturally needs.
The chelated form refers to a compound in which a mineral is bound to an amino acid. Our supplements, however, are based on the most water-soluble mineral compounds, which means they are inorganic forms.
Collagen Regulator contains a complex of natural stimulators that promote collagen production in our own cells. Collagen itself is only a building block that needs active enzymes to be properly incorporated into the body’s structures. In addition, a small amount of marine-derived collagen is quickly broken down in the body into low-molecular-weight compounds that are readily used to produce collagen within our system.
Generally yes, but we recommend mixing in one glass the supplements that should be taken before meals, and in another glass those that should be taken after meals. Information about when to take a specific supplement can be found on the label.
Yes. In cases of kidney problems, magnesium – as a natural competitor of calcium – reduces the risk of calcium oxalate formation, thereby lowering the likelihood of kidney stones.
Both vitamin C and curcumin have immunomodulatory properties, meaning they support the body’s immune response. Their combination is intended to enhance their anti-inflammatory effects and provide better protection for the body.
No, you should not drink coffee while taking molybdenum, because this mineral activates two enzymes in the body that are inhibited by coffee.
No, our supplements do not need to be stored in the refrigerator. According to the guidelines of the Chief Sanitary Inspectorate (GIS) and the information on the label, our supplements should be stored in a cool, dark place – meaning a location not exposed to direct sunlight or other sources of heat (such as radiators or stoves).
3. Payments and Orders
You can pay for your order by credit or debit card, via Przelewy24, using BLIK, or by traditional bank transfer.
No, this option is currently not available.
Yes, we issue VAT invoices.
4. Shipping and Delivery
The shipping methods we offer in Poland are: PACZKOMAT® InPost, InPost courier, FedEx courier, and DPD courier. For international shipments, we only offer FedEx courier
We make every effort to ensure that paid orders are shipped the same day or, at the latest, the next business day.
Yes, for orders shipped within Poland, we offer free delivery with DPD Pickup and InPost Parcel Locker (PACZKOMAT®) regardless of the order amount.For FedEx and DPD courier shipments, free delivery applies when the total value of your cart exceeds 250 PLN.
Please note: For international shipments, we do not offer free delivery.
Yes, we currently deliver to all countries within the European Union. For countries outside the EU, please contact our customer service department to receive an individual shipping quote.
5. Loyalty Programs and Promotions
Yes, we offer a referral program. If you are interested in this form of cooperation, please visit the "Recommend" tab or use this link: Referral Program.
You can join our newsletter by entering your email address on the following page: Newsletter. After confirming your subscription, you will receive a unique code via email that allows you to make your first purchase with a 10% discount. In addition, you will gain regular access to valuable information about health and supplementation.






